Returns + Repairs
Items purchased on our online store may be exchanged up to 14 days after the item was received. Tulah Jem does not process refunds. Exchange items must be in their original packaging and in its original condition without wear. The customer is responsible for all shipping fees. Shipping costs are non-refundable. Tulah Jem is not responsible for any items lost or damaged items as a result of return shipping. To arrange a return or exchange, please fill out our Return Form.
*All custom orders or pieces which have been engraved are final sale*
Tulah Jem guarantees a free repair service for one (1) year from the date of purchase. This applies to normal wear-and-tear and all manufacturing defects. To request a repair, please fill out the Repair Questionnaire before returning the item. Once a repair is authorized, further instructions will be emailed to you. Repair costs after the complimentary one year repair window may vary. Repairs without prior authorization may be declined, and we are not responsible for any lost parts. Tulah Jem is not responsible for any subsequent shipping fees.